Our client is one of the US’s largest public defender offices, providing legal representation and advocacy free of cost to people facing charges in criminal, family, and immigration courts. When the Executive Director engaged us, each of their practice areas was using different case and document management systems to manage the workflow and client records for their cases. The capabilities of each system varied, and some of the platforms were outdated and not able to meet the client’s current security and resiliency standards. The siloed systems made it difficult to handle cases that involved multiple practice areas, and there was significant manual effort involved in analyzing case data and preparing reports that our client’s funders required, as well as additional IT burden to manage multiple systems and vendors. The client had already begun researching options for a new, unified, case management system and the Executive Director engaged Anoteros to bring expertise in technology sourcing and to accelerate the process.