Neighborhood Health Plan of Rhode Island (Neighborhood) is a not-for-profit 501c3 health maintenance organization (HMO) insurance company serving Medicaid, Commercial, and Medicare-Medicaid populations. 

Anoteros is the implementation partner for HealthEdge’s GuidingCare, at Neighborhood and successfully lead the implementation of various GuidingCare modules in a phased approach.

“Working with Anoteros has been a breath of fresh air. They’ve been a true partner — offering guidance not only on what they were implementing, but also on areas outside their scope. Their team went above and beyond, providing clear communication, thoughtful collaboration, and strong knowledge transfer to ensure my team could succeed moving forward. Unlike other vendors, I never felt like I was being nickel-and-dimed. With Anoteros, I always knew they could deliver — and they did. Implementing GuidingCare with Anoteros as the implementation partner was a very different and genuinely positive experience”

“The clinical expertise was the reason we chose Anoteros. Plenty of vendors can handle the technical components, but Anoteros not only understood the technology — they guided us on how to use the system and improve our clinical processes for greater efficiency. That’s what made the project successful. During the design phase, they worked closely with our clinical teams to understand workflows, explore strategies, and offer thoughtful solutions. Their subject matter expertise and careful collaboration added real value every step of the way.”

“As a clinical leader, I needed a partner who could translate our business needs into the GuidingCare® framework — and Anoteros had a strong grasp of both. What set Anoteros apart was how they built business requirements with a deep understanding of our clinical operations, not just the technical side. They organized information in a way that was clear and accessible, presented realistic options, and communicated risks in a way that made sense. Unlike most consultants I’ve worked with, Anoteros was hands-on — managing the project, building requirements, and working closely with our teams. Our timeline was aggressive, and frankly, most said it couldn’t be done within the timeline we had, but with Anoteros, we made it happen!”

“Anoteros was an exceptional partner throughout our GuidingCare implementation. Their team’s deep knowledge and professionalism gave me confidence every step of the way, and we always had the right information to make smart decisions. I truly feel we moved a mountain by implementing GuidingCare successfully in such a short period of time — it was nothing short of heroic!”

“Anoteros brought deep industry knowledge in the Medicare and Medicaid space, which was critical for our organization. They weren’t just focused on the technical side — they were hired to help our clinical team define requirements and new workflows, and they delivered on both fronts. Their team was well-organized, followed a clear timeline, elevated risks appropriately, and helped Neighborhood strategize to mitigate them. They were present, accessible, and proactive — unlike other vendors, we never had to chase them down. The experience was extremely positive, and I truly believe Neighborhood couldn’t have met our implementation timeline without Anoteros.”

“Choosing Anoteros was a unanimous decision — their close relationship with HealthEdge and focus and expertise in GuidingCare gave us confidence that they had a real stake in getting us live. From the start, they demonstrated a strong understanding of our business, taking time to prepare thoughtfully for our initial meetings. Throughout the engagement, it felt like they were part of our team — not just consultants, but true collaborators. The experience was dynamic and conversational, not rigid or transactional. They adapted as our needs evolved and provided a white-glove, hands-on implementation that made a real difference.”

“Anoteros struck the perfect balance between flexibility and focus — they kept us on track while adapting when needed. Their deep understanding of the system and clinical processes, particularly on the Utilization Management side, helped us challenge and improve our workflows to maximize the GuidingCare® platform’s potential. Honestly, I wish they could stay with us for another year.”