Our client is one of US’s largest public defender offices, providing legal representation and advocacy free of cost to people facing charges in criminal, family, and immigration courts. Having almost doubled in size over the past five years, the client’s IT capabilities hadn’t kept up with the new scale of the organization. This had been exacerbated by the sudden shift to remote work due to the coronavirus pandemic. The Executive Director saw the need for transformation across all aspects of IT and wanted to think strategically to ensure the change would serve the organization for years to come. Recognizing that achieving this vision would require additional expertise, she asked Anoteros to lead the development of a three-year strategy for IT.